Cancellation
Escalation Matrix for travel agents
The following escalation matrix to be followed for any b2b related issues. Level 1 - Support staff - +918101011011. Any issues like refunds, cancellations, rescheduling etc till 7 days. Level 2 - Team Leader - Riya / Ritu - After 7 days all pending ...
FAQs For B2C Customers.
FAQs ACCOUNT SETTINGS: Benefits of registering on Tripmaza? Signing up is very easy Check your complete booking history made with Tripmaza This will include your booking amounts, refunds processed, cancellations and amendments done. Updating Email ...
Irregular Operations Policy (IROP) for online tickets.
Irregular Operations Policy (IROP) Overview IROP is defined as irregular operation (IROP) as a delay or cancellation to a flight schedule occurring for a variety of reasons including but not limited to: Weather or other “acts of God” Servicing of ...
White label features
White label website will have below mentioned features. FLIGHTS AND HOTELS and Hand gradually other services available on Tripmaza (like bus, packages, train etc ) need to be provided. White Label can create - Agent, Customer, Supplier and ...
How to cancel the ticket on Tripmaza
Dashboard >Manage Card > Search with Booking ID >Click on Booking ID >Click on +Raise Amendments > Select type Cancellation > Select Passenger name & sector > Submit. Cancellation Done.
Query Regarding receiving online Cancellation
1* Firstly listen to the agent/customer query. 2* If you receive the query regarding cancellation. 3* Asked for the Booking Ref //Order No or PNR 4*Go to Book Details and under drop down menu select the right option and search by entering numeric ...
How to understand a Fare and tax breakup
Step:1 Search the flight according to your requirement. Before understanding a fare, you should know how to search a flight available in "Searching criteria" section. While we are getting all results from all supplier, You need to understand the ...