Query Regarding receiving online Cancellation

Query Regarding receiving online Cancellation

1* Firstly listen to the agent/customer query.

2* If you receive the query regarding cancellation.

3* Asked for the Booking Ref //Order No or PNR

4*Go to Book Details and under drop down menu select the right option and search by entering numeric order no or PNR number . 


5*When you find the details,select the booking ref number and copy the PNR number and mail to TBO 


7*And do give a reminder after 15/20 mins if no mail receive from TBO call 01244986230

8*After receiving mail from TBO the charges never forget to put the service charge i.e 50 per pax .

9*If Agent agrees to the charges,kindly guide the agent to put the cancellation from portal. 

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