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Escalation Matrix for travel agents
The following escalation matrix to be followed for any b2b related issues. Level 1 - Support staff - +918101011011. Any issues like refunds, cancellations, rescheduling etc till 7 days. Level 2 - Team Leader - Riya / Ritu - After 7 days all pending ...How to claim TDS on tripmaza.com bookings
Dear Travel Partner, Please refer to below steps to claim TDS. 1. First PAN Card information has to be updated in your Partner ID with proper name and PAN card should be linked with Adhar Card. 2. Inactive or invalid PAN card will not be eligible for ...FAQs For B2C Customers.
FAQs ACCOUNT SETTINGS: Benefits of registering on Tripmaza? Signing up is very easy Check your complete booking history made with Tripmaza This will include your booking amounts, refunds processed, cancellations and amendments done. Updating Email ...How to change terminal 1 to terminal 3 in Delhi for connecting flight.
Passengers are often unaware of the process when they need to change terminals at Delhi airport for taking their connecting flight. Please note that the distance between T1 and T3 is approximately 8 kms. For example when say a passenger is flying ...Reset password to login to new Tripmaza portal on agent.tripmaza.com
Dear Travel Partners, In order to login to the new agent portal you must reset your password on the new agent portal agent.tripmaza.com Steps to reset your password - 1. Open the new b2b portal by clicking on agent.tripmaza.com in your browser ...
Popular Articles
How to change terminal 1 to terminal 3 in Delhi for connecting flight.
Passengers are often unaware of the process when they need to change terminals at Delhi airport for taking their connecting flight. Please note that the distance between T1 and T3 is approximately 8 kms. For example when say a passenger is flying ...Why did my fare rise on proceeding for flight booking?
Dear Friends, Fares are subject to availability at the time of booking. There may be multiple reasons for fare change during the booking process. Few commonly noted reasons are mentioned below. 1. When booking for dates which are very close you are ...Refunds on Air Asia
Sub : Refund on Air Asia ticket. Refunds on Air Asia generally take between 7 to 15 working days to be processed from the date of application. Please click below link for updated Air Asia cancellation policies. ...Booking failed due to credit days expired.
In-case during booking a ticket if our credit days has expired then booking using credit limit shall not be processed and will lead to booking failure. Travel partners have to take care to keep their account balance in positive (zero or more) before ...How to cancell flight ticket on TripMaza.com
How do i cancel a flight ticket on tripmaza website ? Step 1 of 6 Login to your Tripmaza account. Click on Accounts button on menu bar. Step 2 of 6 Now put the order no / booking id in the order no field and click on the Search tool. This will open ...